Opening times: 

 

   JingleBell Village opening hours are from 10:30 AM to 6:30 PM.

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Is there a fee to enter Jinglebell Village?

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    Entry is free, However tickets are necessary to reserve a spot for Santa's Grotto and other Christmas activity's. 

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​Is there onsite parking available? 

 

   JingleBell Village does not offer onsite parking facilities.

 

Is JingleBell Village an indoor or outdoor event? 

 

   JingleBell Village is an outdoor event, and we recommend that attendees dress warmly. Given the season, we expect icy conditions in the park, so wearing welly boots/walking footwear is highly recommended.

 

Event address & what 3 words 

 

   Master Park

   Church Lane

   Oxted

   RH8 9NB

 

   W3W - flops.ledge.elbow

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Are dogs allowed in the JingleBell Village?

    

    Unfortunately dogs are not permitted as they may frighten the Reindeer.

 

Where can I buy tickets? 

 

    Tickets are available for purchase through our website: www.bellalunaevents.co.uk.

 

What is your refund policy? 

 

    Tickets are nonrefundable and Guests are responsible for checking their tickets at the time of booking.      Once booked you will receive a confirmation email confirming the tickets you have purchased. Tickets are subject to availability and are non-refundable. We are under no obligation to refund you or exchange your ticket(s) in the event that you make any error when purchasing your tickets (including but not limited to selecting the wrong event or the wrong number of tickets) 

 

Is the Grotto wheelchair friendly? 

 

    Our grotto is accessible for individuals using wheelchairs. We invite you to reach out to us so that we can ensure we are effectively accommodating your needs.

 

Who should I contact if I have a query? 

 

    We invite you to reach out to us via email at hello@bellalunaevents.co.uk, and a member of our team will respond at their earliest convenience. Alternatively, you can contact us by phone at 0333 772 2411.

 

What time should I arrive for my booking? 

 

    We suggest that you plan to arrive at least 15 minutes prior to your scheduled ticket time. 

 

Can I add people to my booking slot? 

 

    We apologise, but we are unable to guarantee the addition of extra guests to your reservation. Please contact us, and we will be happy to confirm the availability.

 

Can I change the time of my booking slot? 

 

    Please note that changes to booked time slots cannot be guaranteed, as this is subject to availability. We encourage you to contact us so that we can confirm the availability for you.

 

Will there be food and drink at JingleBell Village 

 

    A variety of hot and cold food and beverage options will be available for purchase at JingleBell Village.

 

What’s included in the Ultimate Grotto Experience ticket? 

 

🎅🏻Santa Grotto - Settle in as Santa reads one of his favourite Christmas stories (Child Gift included) 

🦌 Meet Santa’s Reindeer

🎨 Christmas Crafts

👩🏼‍🍳 Gingerbread Decorating 

📮Letter to Santa

 

How long are the Grotto sessions?

 

    The Grotto experience lasts approximately 20 minutes. We kindly ask that you arrive at least 15 minutes prior to your scheduled session to check in at our ticket hut. Please ensure you proceed to the grotto entrance at least 5 minutes before your session begins.

 

What gifts from Santa are provided? 

 

    Santa will provide a selection of age-appropriate gifts. 

 

When are the reindeer at JingleBell Village

 

    Our reindeer will be available at JingleBell Village from 11:00 AM to 4:00 PM. Tickets are required for the opportunity to meet our reindeer.

 

Can I feed the Reindeer?

 

    While we may have the option for you to feed our Reindeer, please keep in mind that we cannot guarantee they will be hungry at all times. 🎄🦌 Our reindeer have a special diet designed to keep them healthy and happy. Please remember to only feed them the pellets provided on the day. Your cooperation helps us take great care of these magical creatures!

 

Who needs to purchase a ticket to meet the Reindeer? 

 

    Everyone interested in meeting our reindeer must obtain a ticket. Infants carried in arms can enter free of charge. 

 

Do baby’s in arms have to purchase a ticket for the Grotto?

 

    Children 1 year and under are welcome to visit our Grotto for a nominal fee of £1, which includes a gift from Santa. We kindly ask that you pre purchase a ticket. 

 

Will my visit to the Grotto be private? 

 

    No, our grotto sessions are organised as group experiences.

 

Can I book individual family slots with Santa? 

 

    No, our grotto sessions are organised as group experiences.

 

How long is the Christmas craft activity?

 

    We estimate this actively to take between 15-30 minutes.

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How long is the Gingerbread Decorating activity?

 

    We estimate this actively to take between 15-20 minutes.

 

How long is the Reindeer meet?

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    Meeting our reindeer will take approximately 10-15 minutes, and it is a perfect opportunity to connect with these amazing creatures. 🦌

 

How will I receive my tickets/ do I need to print them? 

 

    Upon completing your purchase, tickets will be sent to the email address you provided during the booking process. Printing the tickets is not required; however, we kindly ask that you have your ticket readily available to present at our ticket hut upon your arrival. At times, our confirmation emails may inadvertently end up in your spam folder. If you have not received your booking confirmation, we kindly ask that you check your spam or junk mail.

Can I just buy a ticket on the day? 

 

    We highly recommend pre-booking your tickets. Unfortunately, we cannot guarantee ticket availability on the day of the event.

 

I forgot to buy Grotto tickets for a member of my party, can they be squeezed in on the day?

 

    No, you must let us know prior to arrival to see if we can accommodate an extra person. Please email hello@bellalunaevents.co.uk 

 

Is there somewhere to leave my buggy? 

 

    An undercover buggy parking area will be available on-site. Please note that buggies are not allowed inside the Grotto.

 

What if I arrive late? 

 

    Unfortunately, we are unable to process refunds for your tickets, nor can we assure entry if you arrive after your scheduled time.

 

Are there alternative options to Milk with the Twilight Grotto experience - Cookies & Milk with Santa? 

 

    During our Twilight Grotto sessions, children will have the choice between milk or juice. We cannot confirm that any of our products are free from allergens.

 

What payments are accepted at JingleBell Village 

 

At JingleBell Village, we accept payments in both cash and card formats.

 

What charities are you raising money for? 

 

    We are proud to announce our fundraising efforts in support of the Orpheus Centre and Master Park. Both organisations are dedicated to making a positive impact in our community. For more details about their incredible work and how you can contribute, please visit their websites: 

 

🔗 [Orpheus Centre](https://www.orpheus.org.uk)  

🔗 [Master Park Oxted](https://masterparkoxted.org)  

 

 Together, we can make a difference! Thank you for your support! 💙

 

What should I wear to JingleBell Village?

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    As temperatures drop, we recommend wrapping up warm and wearing your best walking or welly boots. The park is expected to be icy, so let's keep those toes toasty while enjoying the festive magic!